it's theirs to use in any way, shape or form that they want. we will not be asking them and had not ask them to sign any releases when they accept that. >> reporter: how much money each household will receive will be based in part on how severe the home was damaged. a red tag means $50,000. a yellow tag $25,000, and a green tag is $15,000. >> i lost the whole thing. i'm red tags. i have nothing. this is what i have. >> reporter: carol guernsey told us so far pg&e has held but debit cards for daily expense and the offer for up to $50,000 is much needed but that pg&e will have to do a whole lot more. >> we're living in a hotel and out of a bag. so, i think telecome through. so i think we can get all of the neighbors together and make them come through. >> reporter: this couple told us their hope is green tagged but say they're too shaken to move back in yet after seeing neighbors' homes reduced to ashes. >> lives that were lost. that's the hardest part. you can't put a price on it. >> reporter: do you applaud them for what they're doing or do you